Refund & Returns Policy — HANY ELEVATE

 

Last updated: 01 January 2026

We want you to love every piece you purchase from HANY ELEVATE. If something isn’t quite right, our returns process is designed to be simple, fair, and transparent. This policy outlines how returns, refunds, and exchanges work when shopping at midnightblue-oryx-569202.hostingersite.com.

1. Eligibility for Returns

We accept returns on most full‑priced items within 14 days of delivery.

To be eligible, items must be:

  • Unworn and unused
  • In original condition
  • Free from makeup, perfume, or damage
  • With all tags, labels, and packaging intact

Items that cannot be returned:

  • Sale or discounted items (unless faulty)
  • Gift cards
  • Accessories such as earrings (for hygiene reasons)
  • Items marked “Final Sale”

2. How to Start a Return

To initiate a return, contact our support team at support@midnightblue-oryx-569202.hostingersite.com with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Once approved, you will receive return instructions and the return address.

 

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked service to ensure safe delivery.
  • HANY ELEVATE is not responsible for lost or untracked return parcels.

4. Refunds

Once your return is received and inspected, you will be notified of approval or rejection.

Approved refunds:

  • Are issued to the original payment method
  • Typically take 5–10 business days to appear, depending on your bank
  • Exclude original shipping fees

Refunds may be rejected if the item shows signs of wear, damage, or missing tags.

5. Exchanges

We offer exchanges for:

  • Size changes
  • Colour changes
  • Replacement of faulty items

Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.

 

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 48 hours of delivery with:

  • Order number
  • Photos of the issue
  • Description of the problem

We will prioritise a replacement or issue a refund where appropriate.

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your bank or card provider
  • Allow additional processing time

If you still need help, email us at support@midnightblue-oryx-569202.hostingersite.com.

 

8. Cancellations

Orders can be cancelled within 2 hours of purchase if they have not yet been processed. Once shipped, cancellations are no longer possible.

 

9. Contact Us

For any questions about returns or refunds, reach out to:

HANY ELEVATE
Email: support@midnightblue-oryx-569202.hostingersite.com
Location: England, United Kingdom

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